BSNL Kerala
BSNL Kerala circle Head office is situtated at PGM Junction in Thiruvananthapuram district .Head of the circle is Chief general Manager .Head of every SSA is Principal General Manager. Present CGM of BSNL Kerala circle is Shri.Premchandra.
BSNL is having 150 years of experience in Telecommunication field.Telephone service was introduced in India on 1881 ,In 1947 Nationalisation of all foreign telecommunication companies done to form the posts,telephone and telegraph.In 1985 Department of telecommunication established .In 1986 VSNL and MTNL formed .In the year 2000 DOT become a corporation called Bharath sanchar nigam limited.
BSNL started its service on wired netwok and now almost all telecommunication services are provided by BSNL.Range of telecom services provided by bsnl in Kerala include : 3G,Wimax,Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, ISDN,MPLS-VPN,VSAT,VoIP services,web hosting,Audio and Video conferencing,web conferencing,IN Services etc.All these services are available in other parts of India from BSNL.
BSNL Kerala is having a state of art telecom training center at Trivandrum district . RTTC Trivandrum offers different training programmes to BSNL officials as well as public .Public can get training in selected courses on payment of nominal fee prescribed by RTTC .
BSNL Kerala started GSM mobile service on 2nd September 2002.BSNL launched DataOne broadband service in January 2005.BSNL Kerala launched latest Innovative wireless technologies 3G and mobile Wimax in Kerala on January 4th 2010 and 27th Feb 2010 respectively.
To improve customer relation ,BSNL Kerala has resheduled working time of many cutomer service centers from 8.00 am to 8.00 PM on working days and 10a.m to 5p.m on holidays.
Now to book new BSNL land line/broadband connection just send a SMS to BSNL .Sales associate from BSNL will visit you at your convinient time for completeing all formalities.For new landline/broadband connections,just send SMS LL For Landline and BB For broadband to 54141 from BSNL mobile.Other mobile subscriber can send SMS to 9400054141.
Landline telephone directory service of BSNL helps people to find their business clients,relatives and other phone numbers easily .No other telecom provider is giving this feature.
Tariff and billing of BSNL services is transparent to its customers.Tarif of almost all BSNL services can be found from BSNL circle websites or from BSNL corporate website.
BSNL Kerala fault booking number is "198".Dial 198 from BSNL landline number or Dial STD code+198 when you dial from BSNL mobile number.
BSNL has provided facility for its customers to report unresolved problems to higher offcials through public grievance cell or public grievance web page .Public grievance cell is available at every circle and SSA head quarters.
Make calls and SMS at Lower Rate from BSNL Kerala prepaid mobile
Now BSNL Kerala Prepaid Mobile customers can use more than one Special Tariff vouchers at a time.BSNL has classified Specila Tariff vouchers(STV) to 4 categories.Out of this four categories ,customer can use one STV from each category at a time.
category 1 - Special Tariff vouchers for call charge reduction and unlimted voice call plan within Kerala.(In category 1 ,there are about 12 different packages available)
Category 2 -Special Tariff vouchers for Unlimited Voice call to BSNL network in National level.(In category 2 ,three different unlimited voice call packages are available)
Category 3 -Special Tariff vouchers for Free SMS in National level.(In category 3,two different SMS packages are available).
Category 4 -GPRS Packages.(In category 4 ,four different SMS packages are available)
Category 1
Local and National SMS @1paisa/SMS Recharge for Rs.13 through C-Topup/Easy recharge (Validity 30 days) Applicable to 2G and 3G customers.Local calls to BSNL network @20paisa/min Recharge for Rs.36 through C-Topup/Easy recharge (Validity 30 days)Applicable to 2G and 3G customers.
Local and STD calls to BSNL network @20paisa/min Recharge for Rs.47 through C-Topup/Easy recharge (Validity 30 days)Applicable to 2G and 3G customers.
Local calls to bsnl network @1paisa/3sec Recharge for Rs.54 through C-Topup/Easy recharge (Validity 30 days)Applicable to 2G customers only.
Local calls to any network @30paisa/min Recharge for Rs.61 through C-Topup/Easy recharge (Validity 30 days)Applicable to 2G and 3G customers.
Local calls to BSNL network @10paisa/min Recharge for Rs.65 through C-Topup/Easy recharge (Validity 30 days)Applicable to 2G and 3G customers.
All calls to BSNL network @1paisa/sec and to other network 1.2ps/sec (STD,Local and roaming) Recharge for Rs.45 through C-Topup/Easy recharge (Validity 365 days)Applicable to 2G customers only.
Calls to any network @49paisa/min (STD,Local,SMS and Roaming) Recharge for Rs.51 through C-Topup/Easy recharge (Validity 180 days)Applicable to 2G customers only.
Unlimited free calls to any BSNL number in Kerala .Recharge for Rs.300 through C-Topup/Easy recharge (Validity 30 days) Applicable to 2G customers only.
Special tariff vouchers available as Paper coupon under category 1
STV-49, All calls to BSNL @1paisa/sec and calls to other network @1.2ps/sec (Including STD,Local and Roaming) (Validity 365 days)Applicable to 2G customers.
STV-66 Local calls to BSNL network @1paisa/2sec and calls to other networks @1paisa/1sec .STD calls to BSNL network@3paisa/2sec and to other networks @2paisa/1sec . Validity 30days.Applicable to 2g customers.
STV-183 Local calls to BSNL network @1paisa/2sec and calls to other networks @1paisa/1sec .STD calls to BSNL network@3paisa/2sec and to other networks @2paisa/1sec . Validity 90days.Applicable to 2g customers.
Category 2-Unlimited voice calls
STV-31 Unlimited Local and STD calls to BSNL network for 1 day.Recharge for Rs.31 through C-Topup/Easy recharge .Applicable to 2G and 3G customers.STV-151 Unlimited Local and STD calls to BSNL network for 7 days.Recharge for Rs.151 through C-Topup/Easy recharge .Applicable to 2G and 3G customers.
STV-501 Unlimited Local and STD calls to BSNL network for 30 days.Recharge for Rs.501 through C-Topup/Easy recharge .Applicable to 2G and 3G customers.
Category 3-Free SMS
STV-23 2000 Local and National SMS free.Validity 30 days.Recharge for Rs.23 through C-Topup/Easy recharge .Applicable to 2G and 3G customers.STV-33 3000 Local and National SMS free.Validity 30 days.Recharge for Rs.33 through C-Topup/Easy recharge .Applicable to 2G and 3G customers.
Category 4-GPRS Pack
3GB Free GPRS usage for 30 days.To enable this package ,send SMS GPRS89 to 53733 .You will be charged Rs.98 from the balance amount in your account.Make sure enough money is available in your account at the time of activation.4GB night and 4GB day GPRS usage for 30 days.To enable this package ,send SMS GPRS199 to 53733 .You will be charged Rs.219 from the balance amount in your account.Make sure enough money is available in your account at the time of activation.
10GB Free GPRS usage for 30 days.To enable this package ,send SMS GPRS245 to 53733 .You will be charged Rs.270 from the balance amount in your account.Make sure enough money is available in your account at the time of activation.
15GB Free GPRS usage for 180 days.To enable this package ,send SMS GPRS503 to 53733 .You will be charged Rs.555 from the balance amount in your account.Make sure enough money is available in your account at the time of activation.
100MB Free GPRS usage for 3 days.To enable this package ,send SMS GPRS13 to 53733 .You will be charged Rs.13 from the balance amount in your account.Make sure enough money is available in your account at the time of activation.
For any help to activate GPRS service ,feel free to contact BSNL customer care.
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