Vodafone Care

Vodafone Care Call 24 X 7

For any queries on our products or services, call Vodafone Care on +91 9811098110 from any phone or 111 from your Vodafone mobile phone anytime. For any complaints, service activation /deactivation and tariff change requests you can call 198 (toll free) from your Vodafone mobile phone or email us at vodafonecare.del@vodafone.com

 

Vodafone Essar Mobile Services Limited, C 48, Okhla Industrial Area, Phase II, New Delhi 110 020
Email: vodafonecare.del@vodafone.com
Fax: 9811098114 / 9811000009

 

Nodal Officer

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You can contact our Nodal Officer with the complaint docket number (the unique complaint number you get when you register your complaint at Vodafone Care) anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name:	Ms. Sushma Khanna
Address:	C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone:	+91 98116 99317
Fax:	+91 9811098114 , +91 9811000009
Email:	nodal.delhi@vodafone.com

 

Appellate Authority

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If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with the Nodal Officer) anytime from Monday to Friday (9.30 am to 6.00 pm).

Name:	Mr Vivek Gangwar
Address:	C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone:	+91 98110 90001
Fax:	+91 9811098114 , +91 9811000009
Email:	appellate.delhi@vodafone.com

While appealing to the Appellate Authority, remember:

• You must file the appeal within 3 months after the expiry of the complaint resolution time limit specified by the Nodal Officer.
• Your appeal must be submitted through the duly completed Appeal Form (in duplicate). To download the form click here or visit the nearest Vodafone Store
• To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here
• You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
• The docket number of your appeal will be communicated to you. The appeal will be decided within 3 months from the date of filing your complaint.

Please note that the resolution time along with your complaint docket number will also be sent to you on SMS.

To view the status of your appeal click here